Are you a highly organized, results-driven individual with experience on the vendor side of service dispatching? Do you thrive in a fast-paced environment and enjoy being the key link between customers and field teams? If so, we have the perfect opportunity for you!
We are looking for an exceptional Service Dispatcher to join our growing contractor services team. In this role, you’ll be the first point of contact for customers, playing a pivotal part in coordinating service operations, managing work orders, and ensuring the seamless dispatch of our talented technicians. Your mission: deliver outstanding customer experiences, streamline operations, and make a tangible impact on our team’s success.
If you're someone who is energized by problem-solving, thrives under pressure, and has a background in managing work orders and technician schedules, we want you to bring your expertise to our team!
This is a remote, full-time position offering flexible work-from-home opportunities, with competitive hourly pay and room for growth. If you’re looking for a dynamic, rewarding role where you can truly make a difference, apply today and join us in shaping the future of service coordination!
### Key Responsibilities:
* Receive & Process Work Orders: Efficiently intake and manage incoming work orders, ensuring they are properly logged and documented.
* Dispatch Technicians: Schedule and assign work orders to technicians based on their expertise, availability, and priorities.
* Create Estimates & Invoices: Prepare accurate cost estimates for labor and materials; generate invoices for completed work.
* Monitor Job Progress: Stay on top of each work order, providing regular updates to customers and technicians to ensure timely completion.
* Customer Support Excellence: Handle client inquiries, resolve issues, and ensure smooth communication between customers and technicians.
* Work Order Management: Maintain and update the work order management system, ensuring all jobs are tracked, documented, and completed on schedule.
* Coordination & Communication: Act as a liaison between technicians, customers, and internal teams to ensure efficient workflows and high customer satisfaction.
* Resolve Conflicts & Issues: Address scheduling conflicts or customer concerns quickly, with a solution-oriented mindset.
* Identify Process Improvements: Look for opportunities to enhance efficiency, offering suggestions to improve dispatch processes.
* Quality Control: Oversee technician performance, ensuring that work is completed accurately and to the customer’s satisfaction.
### Qualifications:
* Experience: Must have prior experience as a service dispatcher or coordinator, specifically on the vendor side of operations (i.e., not property management).
* Technical Knowledge: Familiarity with technical fields such as HVAC, plumbing, electrical, or similar industries is a plus.
* Communication Skills: Strong written and verbal communication skills—ability to clearly explain work orders, schedules, and issues with both customers and team members.
* Organizational Skills: Detail-oriented and highly organized with the ability to prioritize and manage multiple tasks simultaneously.
* Problem-Solving: Demonstrated critical thinking skills to resolve conflicts or scheduling issues effectively and efficiently.
* Tech Savvy: Proficiency in GSuite (Google Workspace), and experience with dispatch or work order management software is a plus.
* Bilingual: Spanish-English bilingual is preferred, but not required.
* Customer Service Focus: Passion for delivering outstanding customer service and ensuring the highest level of satisfaction.
If you're a detail-oriented, customer-focused individual with the skills to manage and coordinate service dispatch operations, we encourage you to apply today! Join us and help us keep things running smoothly, one job at a time.
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