Job Description

Are you always willing to go to the extra mile?

Are you capable of establishing, developing and maintaining positive business and customer relationships?

Do you want to join a rapidly growing company and kickstart your career?

ManpowerGroup Greece, on behalf of our client, one of the largest BPO companies, is looking for a German Speaking Customer Care Representative.

Company’s HQ: Athens

Working Model: Remote or Hybrid in Greece

You will be reporting to: Operations Manager.

What you will do:

Handle customer inquiries via email and chat, giving prompt answers to customer questions.

More specifically:

· Provide assistance, resolve complaints, answer questions in the best interest of the customers.

· Collect prompt and accurate customer feedback

· Follow communication procedures, guidelines, and policies

· Keep accurate records of customer interactions and transactions in the CRM system

· Address and resolve customer complaints or concerns in a professional and timely manner

· Maintain a high level of company product knowledge to effectively answer customer queries

Requirements

What we are looking for:

· Native or near-native German speakers

· Fluency in English

· Clear Communication Skills

· Tech savvy/Knowledge of MS office tools

· Enthusiastic, patient, empathetic, multi-tasking and communicative

Benefits

Compensation package and Benefits:

Competitive compensation

Rewarding bonus scheme

Permanent contract

Private health care benefits

Daily meal allowance

Relocation package for candidates outside Greece

Recruitment Process:

· If you’re interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile’s requirements to arrange an interview.

· As for the next steps, there will be 2 more interviews with the client either in person or online.

(Recommended: For any questions regarding this opportunity, please contact directly Vassiliki Lampri to the following email: vlampri@manpowergroup.gr )

You can always check all our German Speaking roles here:

#Empoweringtalent #WebelieveinTalent #ManpowerGroupGreece

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