Job Description

Description

Position at CRISTA Senior Living

This is a Full Timeposition at Cristwood Park in Shoreline, WA.
Compensation: $19.80 - 25.00 per hour, depending on experience

Benefits: Competitive package including Medical, Dental, Vision, Health Savings Account, Flexible Spending Account, 403(b) matching, Life and Disability benefits, PTO, Holiday Pay, Parental Leave, up to 85% King’s school tuition discount for dependent child(ren) K-12

COMPANY OVERVIEW

CRISTA Ministries (“CRISTA”) is a Christian church community that exists to exercise and express its Christianbeliefs.At the core of our Christian church community is the belief that as Christians, we are part of the priesthood of all believers, set forth in I Peter 2. WebelievethispriesthoodcallingrestsuponallChristiansandisa foundational,spiritualpracticeof ourCRISTAcommunity.Thispriesthoodcallingevokeswithinustheresponsetoviewourworkasour ministry. Webelievethatallrepresentativesofourcommunity are ministers of the gospel andplayequallyimportantrolesinexercising, expressing and teaching our beliefs (I Corinthians 12: 17-23).

CRISTA exists to make known the love of Jesus Christ through demonstrated works of service and ministry. We use every method available so that the people of the world may hear the Gospel, accept Christ as their Savior, and grow in their faith. We are a united family of Biblical Ministries inspired by a shared vision to serve and impact the young through the elderly, all cultures and backgrounds, in our own backyard and around the world through excellence in our service and operations. By leading a healthy and sustainable organization, CRISTA empowers its ministries to serve the needs of the world and share the Gospel, making disciples. Our commitment is to glorify, honor and obey the Lord in all we do through a workforce of ministers: our staff and volunteers who are called, committed, and faithful Christians.

CRISTA leads five distinct ministries in alignment with our calling to draw people into a transforming relationship with Christ. From World Concern’s relief and development efforts around the globe; from CRISTA Media’s stations that broadcast uplifting messages and music through your radio dials to the fireside songs that bring joy to campers year-round at CRISTA Camps; from the young minds equipped with knowledge at King’s Schools to the seniors receiving exceptional care at CRISTA Senior Living. Whether traversing the globe or right in our backyard, the CRISTA family of ministries is empowered to meet the needs of those we serve with the Gospel of Jesus Christ. 

CRISTA MINISTRIES MISSION AND VISION STATEMENTS

• Mission Statement: To fearlessly declare the Gospel, with Biblical truth and love, leading generations to follow Jesus.
• Vision Statement: Until All Know Jesus.

CRISTA MINISTRIES CORE VALUES

• Christ-Centered: We approach our work by faith, prayerfully believing God will do the miraculous. 
• Servanthood: We serve our world by meeting needs practically and spiritually.
• Uncompromising Integrity: We are honest, transparent, and trustworthy – reflecting Jesus in all we do.
• Holy Stewardship: We honor and maximize the potential of the resources, assets, and people God has entrusted to us.
• Unified Team: We are One CRISTA, united in the vision to transform lives with the Gospel of Jesus Christ.
• Excellence: We serve with excellence knowing that we represent God in our work, words, and actions. 

SENIOR LIVING MISSION & VISION STATEMENTS

• Mission Statement: To spread the gospel through service to seniors — cultivating safe and thriving communities where our residents experience grace, encounter Christ’s love and discover renewed purpose. 
• Vision Statement: To transform the lives of those we serve by meeting their physical, emotional and spiritual needs with innovative and personalized solutions, working with mission-driven partners and empowered by a heart of service and the gospel of Jesus Christ.  

POSITION SUMMARY

The Receptionist Secretary is responsible for greeting residents and meeting a variety of their needs as well as signing in all visitors and vendors who enter the Senior Living buildings. Answer phones and triage calls to CRISTA Senior Living and all of CRISTA Ministries as needed. This position is an integral part of the Senior Living mission of providing joy and purpose to the lives of our residents.

ESSENTIAL FUNCTIONS  

(General overview and may not include all details of responsibilities)

Resident and Visitor Interaction:

• Greet and facilitate residents, family members/advocates, visitors and vendors. 
• Ensure all visitors and vendors sign in and out of buildings. 
• Register, confirm and/or cancel events/bus trip reservations for residents. 

 Office and Facility Operations:

• Complete daily office tasks such as copying, faxing, scheduling guest apartments, elevator pads, roll-away beds, etc. 
• Record, coordinate and track maintenance requests. 
• Check keys in and out for staff, vendors, residents and the guest apartment. 
• Maintain cleanliness and inventory supplies for the staff kitchen & common area(s).
• Assemble and mail packets to potential residents as requested and assist with daily mail distribution as needed. 

Communication and Administrative Support:

• Answer phones in a courteous and professional manner and route calls as appropriate.   
• Create and update the telephone tree/triage for CSC and all of CRISTA Ministries. 
• Prepare and distribute memos to residents and staff; distribute and/or forward mail as needed. 
• Support management and their request with tasks and/or projects.

Emergency and Safety Response:

• Respond to resident emergencies by calling appropriate internal and external parties based on community protocol.
• Address all resident pull cords and alarms (IE: smoke and fire) and handle situations where appropriate. 
• Inform Administrator and Business Office Manager of situations relevant to the safety and status of residents. 
• Complete shift documentation in receptionist log, initiate incident reports and provide forms for transfers to hospitals or other facilities.
• Work collaboratively with supervisor, coworkers, residents and their families. 
• Perform other duties as assigned.

Conduct that reflects well on CRISTA Ministries and aligns with its mission, vision, Statement of Faith and Christian Community Representative Commitment (CCC).

ESSENTIAL QUALIFICATIONS

CHRIST CENTERED 

• Belief that Jesus Christ is Lord and Savior
• Is a committed Christian who is dedicated to continued spiritual growth and development as evidenced through a growing personal walk with God (e.g. daily spiritual rhythms of prayer, fellowship, Bible study, etc.).
• Prayerfully seeks God’s will in their own lives and in their ministry at CRISTA.
• Engages our ministry including staff and colleagues through prayer, participation in spiritual practices, leading devotionals and other spiritual practices.
• Affirms, aligns with and supports CRISTA’s Statement of Faith and Christian Community Representative Statement (CCC).
• Conducts themselves in a manner which reflects well on CRISTA Ministries and aligns with its mission, vision, Statement of Faith and Christian Community Representative Commitment (CCC). 
• Demonstrates the values of a CRISTA leader.

EDUCATION

• High school diploma or equivalent.

EXPERIENCE

• Prior experience as a receptionist or customer service representative or equivalent role.

LICENSURE / CERTIFICATION

• First Aid and CPR training (may be acquired within one month of employment).

SOFTWARE / EQUIPMENT KNOWLEDGE

• Microsoft Office, Word and Excel.
• Field Force work order entry.
• Point of sale system.

OTHER CONSIDERATIONS

• Light typing.
• Ability to respond to emergencies in a calm manner.
• Enjoy working with seniors.
• Good interpersonal skills.
• Ability to communicate with seniors in a positive, courteous, confidential and professional manner.
• Ability to handle fast-paced environment.
• Good organizational skills.
• Good judgment in responding to routine, urgent and emergent requests and situations.
• Ability to maintain detailed, neat and accurate documentation on daily shift log and other documents as needed.
• Model excellence in customer service.
• Ability to work collaboratively with supervisor, coworkers, residents and their families.

PREFERRED QUALIFICATIONS

SOFTWARE / EQUIPMENT KNOWLEDGE

• Visio
• PowerPoint
• HMX/Vision

STATEMENT OF NONDISCRIMINTATION 

CRISTA is a Christian, religious organization that lives out its faith-based mission through five ministries: CRISTA Camps, CRISTA Media, CRISTA Senior Living, King’s Schools, and World Concern.  As permitted by Title VII of the Civil Rights Act of 1964, CRISTA reserves the right to prefer employees of a particular religion and to require its employees to hold certain religious beliefs, engage in certain religious observances, and engage in or refrain from engaging in certain behavior, based on CRISTA’s religious beliefs. CRISTA’s employees must agree with and support without reservation CRISTA’s Statement of Faith and must conduct themselves in accordance with the religious beliefs and practices that flow from that Statement of Faith and CRISTA’s Christian Community Policy.

Among those employees and employment applicants who agree with and support without reservation and abide by the Statement of Faith and CRISTA’s Christian Community Policy, CRISTA does not unlawfully discriminate on the basis of race, color, national origin, age, sex, disability, genetic information, or any other protected characteristic. Based on its religious beliefs, CRISTA values and respects the dignity of all persons and appreciates the diversity of God’s creation.

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