Job Description
SUMMARY: The Outreach worker provides exceptional services to clients of BLEHEALTH. MUST SPEAK SPANISH
Essential Duties And Responsibilities - Make outbound calls to potential customers to generate leads. Outbound sales experience preferred.
- Must Visit clients home or clients preferred location.
- Handle incoming calls from patients and clients seeking information, appointments, or assistance with healthcare services in a efficient and professional manner
- Provide accurate and detailed information regarding company services, appointments, and general inquiries.
- Assess client needs in the areas of physical health and mental health
- Document pertinent client information, contacts, and issues in the medical record
- Schedule appointments for clients based on their needs, availability, and care manager preferences.
- Verify patient information, insurance coverage, and eligibility for services during the scheduling process.
- Address client concerns, complaints, or issues in a professional and empathetic manner, escalating complex issues to appropriate staff members when necessary.
- Collaborate with company staff, including care managers, nurses, and administrative personnel, to coordinate client care and ensure seamless communication
- Maintain accurate and up-to-date client records and documentation in the company's electronic health record (EHR) system.
- Adhere to all privacy and confidentiality regulations, ensuring the security of client information at all times.
- This position requires strong communication skills, empathy, and a commitment to delivering high-quality care to all callers.
- Travels to client homes, community locations, various agencies, and other outreach destinations.
- Communicates to clients/patients the purposes of the program and the impact it may have on their wellbeing.
- Helps patients identify socio-economic issues that affect their overall health and develop health/social management plans and goals.
- Coaches patients in effective management of their chronic health conditions and self-care. Assists patient in understanding care plans and instructions.
- Motivates patients/clients to be active and engaged participants in their health and overall wellbeing.
- Assists clients in accessing health related services, including but not limited to: obtaining a medical home, providing instruction on appropriate use of the medical home, overcoming barriers to obtaining needed medical care and /or social services.
- Provides support and advocacy during initial medical visit or when necessary to assure clients' medical needs and referrals required are being conveyed.
- Follows up with both clients and providers regarding health/social services plans.
- Facilitates communication and coordinate services between providers and the clients/patients. Coordinates and monitors services, including comprehensive tracking of clients' compliance in relation to care plan objectives.
- Performs other reasonably related duties as assigned by the supervisor
EDUCATION AND/OR EXPERIENCE: - High school diploma or associate degree in business administration or equivalent
- Excellent verbal communication skills
- Proficient with Microsoft Office Suite or related software
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