Job Description

Job Summary: Attend to patients on the phone and in person. Co-coordinate and organize appointments and administration to facilitate the efficient running of the dental office.

Job Duties and Responsibilities:

· Open the office at least 15 minutes before the first scheduled patient of the day and make sure reception room is ready.

· Close dental office according to protocol.

· Answer the phone with professionalism.

· Welcome all patients and visitors to the practice.

· Help explain office policy to patients.

· Gather and record all dental, medical and insurance information from patients.

· Scan all patients’ related records.

· Make sure patient’s demographics are in order and scanned.

· Accurately file patient information.

· Collect any money due at time of treatment.

· Schedule patients for efficient use of the Doctor and staff time.

· Manage recall system.

· Confirm the next day’s appointments by telephone.

· Obtains patients records and x-rays from previous dental offices.

· Keep track of daily accounts receivable.

· Be an active participant in staff meetings.

· Oversee patient relations and handle patient complaints.

· Other duties as assigned.

Requirements

Education/Licensing/Training:

· High School Diploma or Equivalent.

· Spanish fluency strongly preferred.

Knowledge, Skills and Experience:

· Ability to read, write, and communicate in the English language.

· Ability to read, analyze, and interpret medical reports, professional journals, technical procedures, and governmental regulations.

· Ability to calculate figures and amounts such as discounts.

· Ability to solve practical problems and deal with a variety of concrete variables.

· Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.

· Basic computer skills.

Personal/Relationships/Behavior:

· Displays cheerful demeanor and makes positive comments when on duty.

· Refrains from participation in harmful gossip, dysfunctional group interactions, and divisive behavior.

· Displays courteous and professional behavior in all interactions with the public.

· Works cooperatively with other staff members.

· Displays flexibility in accepting, changing, or carrying out assignments.

· Adheres to dress code expectations, including fragrance-free requirements.

· Displays sensitivity in a multicultural environment.

· Maintain patient and organizational confidentiality.

Physical Demands:

The overall physical demand rating for a job of Front Office Dental Reception falls within the Medium classification. The physical demands and fine motor skills described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting
• Walking
• Standing
• Twisting (trunk and neck)
• Bending (waist)
• Flexing/extending (neck)
• Gripping/grasping
• Reaching below and above shoulder level
• Kneeling
• Squatting
• Lift up to 25 pounds
• Carry up to 10 pounds

· Vision (close, distance, color, peripheral and depth perception)

· Visual acuity includes close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

· Talk: average ability and fluency in English

· Hear: average hearing ability

· Use of hands to finger, handle, or feel

• Reach with hands and arms; forward, above shoulders, below shoulders

Benefits

• Medical, Dental and Vision Insurance

• 401(k) with matching
• Generous Paid Time Off, Personal Day, and Holiday packages
• Flexible Spending Account Plan
• Employee Assistance Program
• Life/ADD insurance policy
• Long Term Disability Insurance

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